Hembert India Store’s top priority & culture is to have faith & respect relationship with our all customers. We value our customers association & trust with Hembert India and therefore, have a liberal refund , replacement & cancellation policy.
Cancellation / Refund Policy
If you cancel your order before your product is dispatched from our premises, we will refund the entire amount. The refund will be processed within 3-5 working days. For cancellation please write us an email at [email protected]
WHO IS ELIGIBLE FOR RETURN ?
An item may be eligible for return within 7 days after delivery, if your return request qualifies one or more of the following conditions:
– Product is damaged during transition/transport.
– Product has missing accessories/ad on.
– Is different from what was ordered
In any of the above mentioned case, please coordinate with us by sending picture of the product to [email protected] . We shall provide you a return no. & label for return. Accordingly once the product is received, the refund/exchange shall be done within 24 hours. Or customer can also ask for the replacement. The replacement will be dispatched within 24 hours of once the damaged product is received in our warehouse.
WHEN YOU ARE NOT ELIGIBLE FOR RETURN?
An item will not qualify for return process , if it falls under any one or more following conditions:
– Not returned within the specified time i.e., within 7 days after delivery.
– If product is damaged, altered, tampered, missing items or otherwise used.